Call Center Member Services Representative, Pharmacy Benefits Archimedes

Navitus Health Solutions, LLC-posted 4 months ago
Full-time
Brentwood, TN
501-1,000 employees
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Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representatives. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are dependable with strong problem-solving and customer service skills apply now! This is an in office position.

  • Ensures all customers receive an excellent level of customer service.
  • Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs.
  • Follows established procedures, processes, and standards for production, productivity, quality, and customer-service. Meets performance targets for speed, efficiency, and quality.
  • Can analyze a situation and understand quickly what the implications are to other groups within Archimedes. Uses intuition to make decisions that are best for the business.
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments, demonstrates a high sense of urgency.
  • Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
  • Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
  • Sets/achieves challenging goals; Demonstrates persistence, overcomes obstacles; Measures self against standard of excellence.
  • Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Approaches others in a tactful manner; Reacts well under pressure; treats others with respect and consideration.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
  • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
  • Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
  • Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
  • A minimum of 1 year of experience delivering excellent service in a call center, collections, or member retention role.
  • High School Education Diploma/GED (Required)
  • Able to work 10:00am - 7:00 pm (Required)
  • Experience with healthcare or pharmaceutical environment (excluding home healthcare)
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