Call Center-Member Service Representative II

Ent Credit Union•Colorado Springs, CO

6h•$21 - $24•Onsite

About The Position

This position is projected to start 05/25/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm The Member Service Rep II will provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.

Requirements

High School Diploma/G.E.D. or equivalent.
1+ years' combined experience to include inbound phone experience and financial services experience required.
Bondable.
Excellent Customer Service focus.
Strong proficiency in relevant credit union products, offerings, and resources.
General understanding of Online Banking and Business Credit Card products and procedures required.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
Ability to complete multiple tasks utilizing various databases concurrently is required.
Strong communication and writing skills.
Organizational skills required.
Typing, computer, and ten-key required.

Nice To Haves

Previous sales experience preferred.
Symitar experience strongly preferred.

Responsibilities

Answer incoming calls from members, accurately answer inquiries and troubleshoot problems.
Verify members using the processes and procedures in place, minimizing fraudulent activity.
Identify and escalate priority issues.
Perform certificate maintenance and handle all online banking inquiries.
Resolve member concerns properly and provide solutions to avoid escalations in all areas of member service.
Actively listen and determine the product that best fit the member's needs.
Submit both consumer and business credit card applications.
Participate in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.