Call Center- Member Engagement Advisor I (Spanish Speaking Preferred)
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About The Position
Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike. Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. The Member Engagement Advisor I position is responsible for improving member interactions and ensuring a positive member experience. Advisors provide quality member-focused service via inbound and outbound telephone calls by processing over the phone transactions and maintenance of member accounts, cross-selling of Credit Union products and services, ensuring adherence to policies, procedures, security, and compliance. Accomplishes first call resolutions by providing information to members and potential members in an accurate and efficient manner, answers questions and inquiries, troubleshoot problems, handle complaints. Advisors establish rapport with members and foster loyalty and trust while offering guidance on products and services and helping navigate any problems members encounter.
