Call Center- Medical Practice

Pa Foot And Ankle Associates • Allentown, PA

411d • $33,280 - $41,600 • Remote

About The Position

The Call Center position at PA Foot and Ankle Associates involves managing patient communications and scheduling for a medical practice. The role is focused on providing excellent customer service, ensuring patient satisfaction, and maintaining efficient scheduling processes. This position offers flexible work-from-home options and is ideal for individuals looking to start their career in a medical office environment.

Requirements

• 1 year of experience in a call center or customer service role.
• Entry-level position suitable for individuals starting their career.

Responsibilities

• Monitor and correct any scheduling abnormalities.
• Answer telephone calls and retrieve messages from the voice mailbox.
• Answer calls in a courteous manner within 3 rings, identifying self and practice.
• Determine and prioritize the nature of incoming calls using office protocols.
• Respond to patient communications and route complete and accurate messages to the appropriate individuals while ensuring patient satisfaction at the end of each call.
• Exercise good judgment and communication skills, demonstrating awareness of emergency situations.
• Provide information, direction, and other assistance to patients as needed.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed