Call Center Manager

Aramark-posted 2 months ago

Mid Level

Philadelphia, PA

5,001-10,000 employees

Food Services and Drinking Places

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Aramark Healthcare+ is proud to begin a multi-year partnership with the University of Pennsylvania Health System (UPHS) in early 2026, supporting food services, environmental services, patient transport, and call center operations across its seven-hospital, 4,000-bed system. This collaboration-Aramark's largest U.S. healthcare contract-will leverage advanced technologies including AI-driven meal planning, robotics, and mobile platforms to enhance patient and staff experiences. Join us as we help transform healthcare hospitality through innovation, service excellence, and meaningful impact. The Call Center Manager will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.

Monitor and drive day to day operations
Manage payroll using company software system
Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory standards
Responsible for staffing, performance management, training, and resource planning
Lead document management activities to ensure policies and procedures are followed and practices comply with regulations
Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory and safety standards

At least 3-5 years of relevant experience in the related field
Requires High School diploma or equivalent experience. Bachelor's degree preferred
Must be able to work efficiently and independently
Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term
Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals
Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints
Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles
Ability to respond quickly to changing demands
Strong customer service principles and practices are required
Must have the ability to influence without having direct authority
The ability to deal with internal and external stakeholders, to include various levels

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