Call Center Manager

Air Control Home Services-posted 3 months ago

Full-time • Manager

Lake Havasu City, AZ

11-50 employees

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At Air Control Home Services, we’re more than a home service company—we’re a team of problem-solvers, innovators, and doers. We go the extra mile for our customers, ensuring peak performance for plumbing, HVAC, and electrical systems. Our call center is the heartbeat of our service operation, and we’re looking for a leader who thrives on challenges, figures things out, and pushes results.

Build and execute inbound/outbound call strategies that consistently hit booking and sales targets.
Inspire the team with clear goals, coaching, and accountability, fostering a high-energy, 'we win together' culture.
Refine scripts, processes, and training programs—thinking beyond the obvious to increase conversions and customer engagement.
Monitor calls, provide feedback, and train staff to deliver exceptional service with empathy, urgency, and confidence.
Address customer issues, staffing challenges, and workflow gaps quickly with a solutions-first mindset.
Regularly present performance reports to senior leadership, highlighting wins, challenges, and creative strategies for improvement.
Anticipate business demand and seasonal spikes, ensuring the right staffing and systems are always in place.

Minimum 3 years in a leadership role, preferably in a call center or high-volume customer service environment.
A proven track record of delivering results and improving team performance.
A self-starter with a 'figure it out' attitude—comfortable navigating gray areas, solving problems, and making things happen without waiting for direction.
Strong communicator with the ability to connect with both customers and team members.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, results-driven environment.
Tech savvy with Microsoft Office and CRM/call center systems.

Company Paid Health Insurance
Company Paid Short Term Disability
Voluntary Dental/Vision
Voluntary Life Insurance
Supplemental life insurance, and long-term disability available
401k Plan with a company match
Paid Time Off
Company Paid Holidays
Ongoing Training
A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.

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