Call Center Manager
About The Position
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Requirements
- Excellent computer skills
- Excellent communication skills
- Management experience
- Customer service experience
- Be available to work evenings
- Be available to work weekends
- Be able to resolve conflicts and issues
Responsibilities
- Schedule and confirm appointments
- Hire, train and manage Call Center Representatives
- Answer inbound calls and make outbound calls as needed and as a training tool
- Customer Service
- Manage sales reps schedules
- Achieve weekly and monthly quotas
Benefits
- Salary
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
