Call Center Manager

Mid Atlantic Retina • Evesham Township, NJ

4d • Hybrid

About The Position

The Call Center Manager is responsible for the overall staffing, workflow and work assignment within the Call Center.

Requirements

• High school degree or equivalent
• 1 year leadership experience
• 2 years in bound call center experience

Responsibilities

• Handling inbound calls from internal inbound and external outbound customers.
• Take patient inquires and forward to appropriate office for a call back.
• Obtaining patient information and entering data into scheduling system
• Using patient reactivation system to call and schedule former patients.
• Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
• Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
• Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
• Respond to patient complaints appropriately, or refer to supervisor as needed.
• Other duties as assigned.

Benefits

• great pay
• company funded profit sharing
• 401k
• vacation time
• semi-annual bonuses
• awesome team of physicians and staff to work with!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees