Call Center Manager

Levo Naturals

41d

About The Position

This role manages and scales a B2B call center sales team, ensuring it is revenue-driving and operationally sound. The Call Center Manager owns team effectiveness, execution, KPI accuracy, and revenue outcomes, while providing leadership with clear visibility into performance, execution gaps, and opportunities for improvement across people, process, and results. You’ll provide daily oversight, coaching, and performance management—bringing structure, accountability, and clarity to a team that thrives with strong leadership.

Requirements

Minimum 5 years of call center management experience
B2B call center leadership experience (required)
Proven experience managing sales teams selling to retailers
Demonstrated ownership of revenue outcomes, not just activity metrics
Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity
Experience hiring, onboarding, and scaling call center sales teams
Track record of improving or turning around underperforming sales teams
Strong working experience with CRM platforms (Pipedrive, Shopify, Repsly, or comparable systems)
Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook)
Ability to operate in a high-performance, metrics-driven environment with clear accountability

Nice To Haves

Experience in CPG, retail, or consumer packaged goods environments
Familiarity with CRM and sales enablement tools
Experience working in fast-paced, ambiguous, or high-growth settings
Strong cross-functional collaboration skills
Demonstrated initiative, ownership, or leadership beyond core responsibilities
Outgoing, analytical, and adaptable leadership style

Responsibilities

Manage daily performance and execution of the call center sales team
Coach, train, and develop reps through live call monitoring and recorded call reviews
Build performance plans and hold reps accountable to activity and conversion targets
Hire, onboard, and train new sales representatives as the team scales
Own KPI tracking, reporting accuracy, and CRM data integrity
Ensure consistent execution against call volume, account creation, and conversion goals
Drive revenue growth and retail door expansion through disciplined execution
Review department financials and profitability to assess program effectiveness
Identify execution gaps and implement corrective actions quickly
Improve call center processes to increase efficiency and performance
Provide consistent weekly (and at times daily) performance updates to leadership
Translate activity and performance data into actionable insights
Partner closely with field sales, online sales, and in-market teams to align efforts
Participate in quarterly planning and objective setting for the call center program
Serve as the point person for call center performance across leadership and analytics