Call Center Manager
About The Position
At New Bay Remodeling, we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast. We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
Requirements
- Prior experience managing a call center or customer service team
- Strong communication, coaching, and conflict resolution skills
- Comfortable with evening and weekend availability
- Tech-savvy with solid computer and CRM skills
- Goal-driven mindset with a commitment to excellence
Responsibilities
- Lead, train, and manage a high-performing team of Call Center Representatives
- Oversee daily operations and appointment scheduling for our sales team
- Confirm customer appointments and ensure scheduling accuracy
- Manage inbound and outbound call flows
- Maintain top-tier customer service standards
- Monitor and meet performance goals, quotas, and KPIs
- Work closely with sales and operations to optimize results
Benefits
- Competitive salary with performance-based bonuses
- Supportive team culture in a growing company
- Opportunities for advancement and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
