Call Center Manager

Bath Concepts Independent Dealers • Phoenix, AZ

51d

About The Position

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations. We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Requirements

• Minimum 3+ years of call center management experience (home improvement industry a plus)
• Proven track record of achieving/exceeding sales and service metrics
• Strong leadership and coaching skills
• Excellent communication and organizational abilities
• Tech-savvy; familiarity with CRM systems and reporting tools

Nice To Haves

• home improvement industry a plus

Responsibilities

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
• Recruit, train, and develop team members to meet and exceed performance goals
• Monitor KPIs and implement strategies to improve conversion rates and productivity
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
• Maintain high standards for call quality and compliance

Benefits

• Competitive salary + performance bonuses
• Medical, dental, vision, and life insurance after 60 days
• AFLAC coverage available
• Paid time off and holidays
• A collaborative team culture with opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed