Call Center Manager - Maitland, FL
About The Position
Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with a passion for for delivering exceptional patient experience. Join our team as a Enterprise Call Center Manager, in fast-paced Call Center environment. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else. Compensation/ Benefits (Eligible for Full Time Positions Only): Referral Program Benefits package, including medical, dental, vision, and other voluntary benefit plans Lucrative paid time off benefits, including PTO/6 Paid Holidays/Floating Holiday/Vacation Time 401(k) with employer match Flexible and convenient work schedules with career growth opportunity
Requirements
- 5+ years of call center experience (healthcare scheduling software strongly preferred)
- Proven leadership, communication, and problem-solving skills
- Ability to manage performance metrics and adapt to change
- Proficiency with Microsoft Office (Excel, Word, Outlook, and notepad preferred
- High School Diploma or GED required
Nice To Haves
- Previous experience (3+ years) in customer service preferred
Responsibilities
- Lead and motivate a high-performing call center team
- Oversee onshore and offshore operations for patient support services in dermatology and aesthetics
- Drive operational excellence through data analysis and KPI management
- Implement strategies to improve efficiency and customer satisfaction
- Hire, train, and develop staff for success
- Resolve escalated issues and ensure compliance with HIPAA standards
- Support vendor scheduling functions
- Perform other duties or special projects as required or assigned by leadership
Benefits
- Referral Program
- Benefits package, including medical, dental, vision, and other voluntary benefit plans
- Lucrative paid time off benefits, including PTO/6 Paid Holidays/Floating Holiday/Vacation Time
- 401(k) with employer match
- Flexible and convenient work schedules with career growth opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
