Talitrix, the global leader in GPS wrist-wearable technology, is transforming the justice system through innovation, accountability, and real-time decision-making. Our industry-first device delivers behavioral analytics designed to improve compliance, reduce stigma, and enhance public safety. Talitrix also provides a suite of innovative hardware and software solutions that strengthen monitoring and support agencies in the field. Talitrix operates a 24/7 call center staffed by a dedicated team of professionals who deliver around-the-clock technical support and real-time monitoring, ensuring our customers receive immediate assistance whenever and wherever it’s needed. We are seeking a Call Center Manager to lead a small, high-performing team in a fast-paced environment. This role combines team leadership, operational oversight, real-time alert monitoring, and technical troubleshooting. The Call Center Manager will oversee inbound and outbound customer interactions, ensure rapid responses to critical alerts, and maintain high service levels. The ideal candidate will bring proven experience in managing small teams in a 24/7 technical support setting, with strong crisis-management skills and the ability to thrive in high-stakes environments. Prior experience in 911 dispatch, emergency operations, or similar roles is highly preferred due to the parallels with our real-time monitoring systems.