Call Center Manager
FUJIFILM Diosynth Biotechnologies•Edison, NJ
374d
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About The Position
The Call Center Manager is a pivotal leadership role within Technical Services and is responsible for overseeing the operations of the call center and service dispatch function and ensuring that the team delivers exceptional customer service. This position is tasked with managing a diverse team of agents, optimizing call center processes, and implementing strategies to meet and exceed performance targets. The ideal candidate must be able to work out of our Edison, NJ location.
