Perfect Serve-posted about 1 year ago
Full-time • Senior
Knoxville, TN
Professional, Scientific, and Technical Services
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As a Call Center Manager of Workforce Management at PerfectServe, you will be responsible for optimizing workforce efficiency and operational performance. This role involves leading efforts to ensure optimal staffing levels, efficient scheduling, and adherence to service level agreements (SLAs). You will leverage strategic insights and analytical skills to contribute to the success of operations and customer service delivery, while also providing coaching and corrective action to employees as needed.
