Call Center Inbound Sales Representative

Milan Laser Hair Removal•Omaha, NE

29d•Onsite

About The Position

Milan Laser is the largest laser hair removal company in the country and a two time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued growth, we are expanding quickly and looking for sales oriented professionals who deliver exceptional client experiences. This team is the call center sales engine of Milan, and it is where the client journey begins. You will speak with warm, high intent leads who want to start their hair free journey, ditch their razor, and feel more confident in their skin. Many candidates are naturally drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results driven environment. If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success with strong base pay and commission earning potential. About the Role You will be the first impression of Milan for prospective clients across the country. Through inbound and outbound calls, texts, emails, and chat, you will communicate our brand in a way that is professional, clear, and energizing. Your primary goal is to convert warm, high intent leads into booked consultations by helping them feel confident and excited to start their hair free journey. This is fast paced, metric driven work where your performance directly influences your earnings. You will balance accuracy, speed, and strong service while creating a positive experience that reflects the Milan standard. Base Pay: $41,600 per year Average Earnings: $60,000+ annually with commission Top Performers: $70,000 to $90,000 Lead Type: All inbound and marketing-generated No cold calling Schedules: Three, ten hour weekday shifts with rotating weekend coverage (40hrs/wk). Morning shifts run from 7:30 to 6:00, evening shifts from 12:00 to 10:30. Weekend shifts include Saturday 8:00 to 6:30 or 12:00 to 10:30, and Sunday 8:00 to 6:30.

Requirements

Delivers exceptional client experiences with empathy, responsiveness, and strong connection
Makes clients feel supported, valued, and ready to take the next step
Holds self accountable to meeting and exceeding sales goals and KPIs
Operates with ownership, sets personal goals, and drives results
Looks for ways to improve efficiency, conversion, and team performance
High school diploma or equivalent
One year of customer service experience
One year of phone sales, appointment setting, or KPI-driven work
Strong communication and multitasking skills
Ability to work independently and within a team
Ability to type at least 60 words per minute
Interest in the aesthetics industry

Nice To Haves

Call center experience strongly preferred

Responsibilities

Handle a high volume of inbound and outbound calls, texts, emails, and chats
Convert warm marketing-generated leads into booked consultations
Build rapport quickly using empathy, clear communication, and confidence
Create urgency and excitement to start LHR
Maintain strong relationships with clinic partners and internal teams
Follow Dynamic Scripting and Standard Operating Procedures
Respond promptly across all communication channels, often handling multiple conversations at once
Coordinate scheduling needs with clinic teams
Document accurate and complete records of interactions
Meet or exceed daily, weekly, and monthly KPIs
Balance quality and efficiency in a high-volume lead environment
Prioritize workload to drive strong conversion outcomes
Participate in new initiatives and departmental pilots
Share insights on client trends and lead behavior
Support continuous improvement efforts across the team
Participate in coaching and one-on-one performance sessions
Apply feedback to strengthen sales effectiveness
Engage in team collaboration and training activities
Perform additional responsibilities assigned by leadership