Call Center Forensic Peer Support Specialist �
About The Position
The Peer Support Specialist provides recovery based supportive services for Coastal Horizons clients to assist them in pursuing and achieving health, wellness, & recovery goals. The Forensic Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, streamline to justice services programming, and engage at the onset of treatment services. Must be able to exemplify strong communication skills when answering incoming calls. Promotes engagement in therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with justice services programming. Completes all tracking and reporting requirements for outcomes and evaluation, and documents services and calls provided. Assists clients in a variety of ways call support, sharing of personal recovery story, resource acquisition, coordination of care.
Requirements
- At least 18 months of lived experience in recovery from a significant mental illness and/or substance use disorder and lived experience with involvement in the justice system
- A high school diploma or equivalent
- Completion of an NCCPSS-approved training course
- Must be able to exemplify strong communication skills when answering incoming calls
Responsibilities
- Provide support to individuals seeking treatment via a Call Center
- Streamline individuals into treatment
- Provide resources
- Streamline to justice services programming
- Engage at the onset of treatment services
- Exemplify strong communication skills when answering incoming calls
- Promotes engagement in therapy with clinicians
- Promotes engagement with psychiatric appointments
- Promotes involvement and engagement with wellness services and recovery support
- Promotes engagement with justice services programming
- Completes all tracking and reporting requirements for outcomes and evaluation
- Documents services and calls provided
- Assists clients in a variety of ways call support, sharing of personal recovery story, resource acquisition, coordination of care
Benefits
- Competitive salary based on experience
- Comprehensive medical, dental, and vision insurance
- Educational loan repayment programs & Career growth
- Retirement savings plan/401K
- Paid time off programs, rollover hours, 14 paid holidays
- Employee engagement activities, resource groups, and diversity events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
