Call Center Experience Design Specialist-Project Manager
IKEA•Baltimore, MD
396d•$62,158 - $89,949•Hybrid
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About The Position
The Call Center Experience Design Specialist-Project Manager at IKEA is responsible for enhancing customer service experiences through effective project management and service design. This role focuses on understanding customer behavior, implementing technology solutions, and leading cross-functional teams to improve service delivery in a call center environment. The position requires strong leadership, communication skills, and a passion for customer satisfaction.
