Call Center Director
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About The Position
Renuity is seeking a skilled and experienced Call Center Director to join the team here in Dallas! The Call Center Director role is responsible for leading and scaling outbound contact center activities with a primary focus on sales performance, lead conversion, and customer engagement. This role requires a strategic, data-driven leader with proven experience managing high-volume outbound teams, optimizing campaign performance, and driving operational excellence across multiple teams. The Director will be responsible for executing and leading the call centers inside sales team, confirmation team and dispatch teams to achieve maximum performance and efficiency by implementing coaching and improving overall performance. This role focuses on implementing, executing, and improving call strategies, implementing best practices, and utilizing data-driven insights to enhance overall agent success and effectiveness. The role will report directly into the SVP of Call Center Operations.
