Call Center Dental Receptionist

Open Door Community Health Centers•Eureka, CA

2d•$25 - $29

About The Position

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access BDC Burre Dental Center The Dental Receptionist greets patients and guests on the telephone and in person. The Dental Receptionist is responsible for patient appointments, updating patient information, and collecting patient payments. Compensation Range: $25.00-$28.87 Hmong and Spanish speakers who successfully pass a language exam will receive an additional .75 hourly differential to their wage. Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas. We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more. Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers. Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year. We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees. For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions. Explore our list of open positions today and take the first step towards a rewarding career with us! Open Door participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce. Notice of Non-Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b. For more information about E-Verify, please visit: E-Verify Website (https://www.e-verify.gov/)

Requirements

Excellent interpersonal skills, written and verbal.
Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.
Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
Ability to read and interpret documents; ability to compose simple correspondence.
Ability to keep records accurately and carefully.
Courteous, efficient manner on telephone and in person.
Ability to prioritize when several tasks are presented at once.
Computer skills, including facility with databases and word processing software.
High school diploma or GED
One to three months related experience and/or training.

Responsibilities

Checks in patients, greets visitors and routes them to the person who can help them.
Schedules appointments by phone and in person.
Issues billing sheet and other needed forms.
Checks patient forms for completeness and accuracy.
Obtains consent for treatment.
Determines method of payment and collects necessary information.
Reviews registration and determines eligibility for programs in the absence of the eligibility worker.
Updates patient information on computer.
Inputs new patient information into computer.
Requests charts when not already pulled, makes new charts, and prepares chart for visit by inserting appropriate forms.
Checks patients out and schedules return appointments.
Collects fees and co-payments.
Checks account balances and requests past due payments.
Reviews billing sheets for completeness and sends completed forms to billing.
Locates missing billing sheets.
Makes financial arrangements for all SFS and Insurance Patients, forwarding one to billing as instructed and filing one in patient chart.
Posts encounters and payments, reconciles cash collected and runs all end of the day reports.
Answers phones, routes calls and takes messages when clinic operator is not available.
Answers patient inquiries or if unable to answer routes question to correct person.
Maintains communication with providers through the Office Manager or Lead Dental Assistants to insure optimum patient flow.
Maintains inventory of forms and orders forms as needed.
Participates in appropriate staff meetings.
Other duties and responsibilities as designated by supervisor.

Benefits

Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County.
Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year.
We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees.
For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions.

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