Call Center Customer Solutions Sales Representative

Charter Spectrum-posted 3 months ago
Entry Level
San Antonio, TX
5,001-10,000 employees
Telecommunications
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Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. As a Client Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

  • Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
  • Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
  • Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
  • Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
  • Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
  • High school diploma or equivalent.
  • 6 months of customer service or phone sales experience to enhance customer satisfaction and retention.
  • Knowledge of cable communications products: TV, internet, and telephone.
  • Strong English communication skills.
  • Flexibility for variable hours, including weekends and holidays.
  • Adaptability and problem-solving in dynamic environments.
  • 1+ years of call center experience.
  • Competitive pay starting at $18/hour.
  • Lucrative incentives that can bring top performers to an annual salary of over $70,000.
  • Free and discounted Spectrum services like internet, TV, and mobile.
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