Call Center / Customer Service

Honda of Middleburg Heights • Middleburg Heights, OH

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About The Position

Honda of Middleburg Heights is hiring an Experienced Call Center/ Customer Service Representative This Job is FOR YOU if you: Have Previous Call Center Experience Are comfortable interacting via the Phone for an 8 hour shift Excel in Customer Service and have Proven Communication Skills Appreciate training, a script to follow to ensure success and an aggressive pay plan to reward your efforts and achievements! Why it’s GREAT: Never Boring Hourly plus Generous Monthly Bonuses and Incentives! Excellent Benefits Fun and Exciting Work Environment

Requirements

• Previous Customer Service experience a must!
• Excellent computer skills required
• Valid Driver’s License

Responsibilities

• Answer inbound calls from our own service customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Saturday Lunches
• Family owned and operated
• Long term job security
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed