Call Center Customer Service Representative - Part Time

Milan Laser Hair Removal • Omaha, NE

29d • $17 - $22 • Onsite

About The Position

Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued expansion, were growing fast and looking for service-minded professionals who want to grow with us. This role is the launching point for your Milan career. Youll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into: A steady and engaging call center role A team that invests in your training and development Higher-earning sales positions and future opportunities across Milans corporate and field teams This part-time opportunity offers the same exposure, training, and development as our full-time roles, with added scheduling flexibility to fit your life. You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal. This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milans standards. Base Pay: $17 per hour Incentive Pay: Hourly differentials and commission opportunities Top Earners: $20-$22/hr in total hourly compensation Hours: 16 to 22 per week Shifts: Morning, evening, and weekend options Shift Length: 4 to 5 hours Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available.

Requirements

• High school diploma or equivalent
• One year of customer service experience in a fast-paced environment
• Ability to manage multiple communication channels at once (calls, email, chat)
• Strong written and verbal communication skills
• Must type at least 60 words per minute
• Proven reliability, professionalism, and strong attendance
• Ability to maintain confidentiality and handle sensitive client information
• Comfortable working in a structured, metric-driven call center environment
• 16 to 22 hours per week
• Ability to work morning, evening, or weekend shifts

Nice To Haves

• Call center experience
• Experience supporting customers via phone, chat, or email
• Experience with appointment scheduling or multi-channel service environments

Responsibilities

• Respond to inbound calls, emails, texts, and chat from current clients
• Support appointment scheduling and assist with account questions
• Deliver empathetic, confident, solutions-focused service
• Assist inbound phone leads and book consultations when appropriate
• Follow standard processes and scripting to ensure consistency
• Document all client interactions accurately and completely
• Meet productivity and customer service expectations
• Participate in coaching, performance discussions, and development activities
• Support new initiatives and team improvements

Benefits

• competitive pay
• bonus potential
• positive, supportive, people-first environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees