Call Center Customer Service Representative

TEKsystems•Harrisburg, PA

1d•$19 - $19•Onsite

About The Position

EZ Pass – Customer Service Representative Job Description Payrate: 19/Hr Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual Opportunity to apply to work from home at 90 days on assignment • About EZPass: o New hires can join a local leader in transit technology! Since 1939, EZpass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S. • This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. • Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. • Performs account maintenance, including account changes, adjustments, and statement requests • Accurately explains the terms/conditions and policies/procedures relating to the account • Prepares reports including CSR Daily Activity report and cash out report • Demonstrate the ability to proactively address customer requests and explain terms and conditions • Position offers Monday-Friday day shift hours

Requirements

Customer service
Microsoft Office
data entry
Call Center
Customer Support
Customer Service Skills
Customer Service Oriented
Proficient Data Entry and Computer Literacy
Positive demeanor
Customer Service experience - Call Center preferred, but not necessary
Strong attendance record
Reliable transportation or ability to travel on the bus route
HS Diploma or GED - need proof for onboarding

Responsibilities

Answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
Performs account maintenance, including account changes, adjustments, and statement requests
Accurately explains the terms/conditions and policies/procedures relating to the account
Prepares reports including CSR Daily Activity report and cash out report
Demonstrate the ability to proactively address customer requests and explain terms and conditions