Call Center Customer Service Representative
About The Position
New hires can join a local leader in transit technology! Since 1939, EZPass’s award-winning organization has grown to become a leading service provider for government agencies and transportation departments across the U.S. This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. Performs account maintenance, including account changes, adjustments, and statement requests Accurately explains the terms/conditions and policies/procedures relating to the account Prepares reports, including the CSR Daily Activity report and cash out report Demonstrate the ability to proactively address customer requests and explain terms and conditions
Requirements
- Proficient Data Entry and Computer Literacy
- Positive demeanor
- Customer Service experience - Call Center preferred, but not necessary
- Strong attendance record
- Reliable transportation or ability to travel on the bus route
- HS Diploma or GED - need proof for onboarding
Responsibilities
- Answering incoming phone calls from existing customers regarding account information
- Offering information to potential customers
- Taking new applications and processing payments via phone
- Documenting customer concerns and problems
- Updating and changing account holder information
- Basic data entry and follow up mail & email correspondence
- Performs account maintenance, including account changes, adjustments, and statement requests
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Prepares reports, including the CSR Daily Activity report and cash out report
- Demonstrate the ability to proactively address customer requests and explain terms and conditions
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
