Call Center Customer Service Representative
About The Position
• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. • Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. • Performs account maintenance, including account changes, adjustments, and statement requests • Accurately explains the terms/conditions and policies/procedures relating to the account • Prepares reports including CSR Daily Activity report and cash out report • Demonstrate the ability to proactively address customer requests and explain terms and conditions • Position offers Monday-Friday day shift hours Job Type & Location This is a Contract position based out of Harrisburg, PA.
Responsibilities
- answering incoming phone calls from existing customers regarding account information and offering information to potential customers
- Taking new applications and processing payments via phone
- documenting customer concerns and problems
- updating and changing account holder information
- basic data entry and follow up mail & email correspondence
- Performs account maintenance, including account changes, adjustments, and statement requests
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Prepares reports including CSR Daily Activity report and cash out report
- Demonstrate the ability to proactively address customer requests and explain terms and conditions
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
