Call Center Customer Service Representative

Big Sandy Superstore-posted 4 months ago

501-1,000 employees

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Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

Open New Work Order
Greet customers in a friendly and professional manner
Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
Open customer’s work order in an efficient and timely manner
Verify unit’s warranty and email warranty company for verification if necessary
Transfer call to appropriate department (scheduling, triage, etc.)
Note work order with necessary details (technician initials, warranty information, etc.)
Ensure work orders are placed in proper status and job type within Dispatchtrack
Look Up Existing Work Order
Greet customers in a friendly and professional manner
Obtain all information from the customer to look up existing work orders (name, phone, etc.)
Verify what the customer is asking for (part eta, status update, etc.)
Determine if call needs to be transferred to another department
Verify customer's address and phone numbers before transferring the call
Complete additional tasks, both within the scope of this position and outside of it, as assigned

High School Graduate or GED
Strong computer skills with efficiency in Microsoft Office suite
Strong interpersonal skills

A self-starter with strong multitasking skills
Ability to work independently or within a team environment
An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times

Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.

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