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Join our dynamic team as a Call Center Customer Service Claims Representative in Irving, TX! This position offers a unique opportunity to engage with customers and assist them in navigating their claims process. As a representative, you will be responsible for processing claims through various communication channels including inbound and outbound calls, emails, and chat. Your role will involve assisting customers, insurance agents, and vendors with inquiries related to claims, ensuring that all interactions are handled with professionalism and respect. In this fast-paced environment, you will be expected to document claim file activities accurately and in a timely manner. You will manage multiple tasks simultaneously, demonstrating your ability to prioritize and maintain efficiency. Active listening and superior customer service skills are essential, as you will be the first point of contact for clients and customers. Following scripts and guidelines assigned to client programs and campaigns is crucial to ensure consistency and quality in service delivery. This position requires adherence to all company policies and procedures, and you will be expected to perform other duties as assigned. We are looking for individuals who are committed to providing exceptional service and who can thrive in a busy call center environment. If you are ready to take on this challenge and grow with us, we encourage you to apply!
