Call Center Customer Service Representative (Inbound calls)
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About The Position
As a Call Center Customer Service Representative at Spectrum Association Management, you will play a crucial role in providing exceptional service to homeowners through various communication channels, including phone, email, and chat. This position is primarily remote, but you will be required to work from the local office at times. The role is designed for individuals who thrive in a fast-paced environment and can multitask effectively while maintaining a positive attitude. You will be responsible for addressing diverse requests from homeowners, solving complex problems, and ensuring customer satisfaction. Spectrum Association Management is a well-respected HOA management company, recognized as one of the best places to work for the past 16 years. We pride ourselves on our energetic and passionate culture, which has contributed to our continued growth and success. As a representative, you will be part of a friendly and team-oriented atmosphere, where your contributions will directly impact the experience of our homeowners. The working hours for this position are Monday to Friday, from 9 am to 6 pm, with some flexibility based on business needs. While weekend work is available, it is not required, and we are closed on major holidays. We offer a generous paid time off program, allowing for five weeks of PTO for full-time employees, along with paid volunteer time. This role is ideal for individuals looking for a stable career in a recession-proof industry, where they can utilize their customer service skills to make a difference.
