Call Center Customer Service Representative ($20.02 - $30.03 DOE)
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About The Position
This position involves operating safely and in compliance with all established HSSE policies and procedures. The role requires developing strong relationships with customers, answering questions while researching and resolving issues, and tracking and tracing cargo to provide necessary information to customers. The employee will inform customers of applicable policies, requirements, schedule updates, and regulations related to shipments. Additionally, the role includes editing contact information in the database, creating, running, and auditing various reports for internal and external customers, and building positive, collaborative relationships with internal employees and departments. The employee will perform accurate and efficient data entry, assist with administrative duties related to customer service, report on service issues such as delayed or missing freight, create and update standard operating procedures, and work with cross-functional team members to provide quotes and billing corrections/inquiries in a timely manner. Other duties may be assigned as necessary.
