Call Center - Customer Service Agent (On-Site) - Full Time

Renuity • Madison, WI

1d • $50,000 - $70,000 • Onsite

About The Position

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

Requirements

• Strong communication skills and an outgoing personality
• Motivated, competitive, goal-driven energy
• Professional presence and a team-first mindset
• Reliability and consistency in attendance and performance
• Ability to multitask, prioritize, and stay organized
• Comfort navigating technology and computer applications

Responsibilities

• Manage all appointments generated through face-to-face sources and enter them into the CRM
• Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
• Handle inbound calls from promoters and place outbound calls to reach unverified leads
• Participate in regular department contests and achieve both personal and team goals

Benefits

• Medical, dental, vision, life, and disability insurance
• Paid parental leave
• 401(k) retirement savings program
• Generous PTO + paid holidays
• Continuous team events, incentives, and company celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees