Call Center Customer IT Support

Total Tech Solutions • Carlstadt, NJ

431d • $45,760 - $54,080

About The Position

The Call Center Customer IT Support role involves providing technical and customer support for display products to customers in the US and Canada. The position requires effective communication and problem-solving skills to assist customers via phone, email, and live chat. The role is full-time with morning and evening shifts available, focusing on delivering high-quality service and support.

Requirements

• Fluent in English with good oral and written communication skills.
• Understanding of computer systems and components (both PC and Mac) is a plus.
• Ability to manage time and work both independently and as part of a team.
• Some experience in customer/tech support or sales/repair service is preferred.
• A+ Certification or equivalent knowledge is preferred but not required.

Nice To Haves

• Experience in IT support (1 year preferred).
• Knowledge of display products such as TVs and monitors.

Responsibilities

• Provide customer and technical support for display products through incoming calls and internet requests.
• Issue Return Material Authorization (RMA) to customers.
• Gather and resolve Voice of Customer (VOC) feedback.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED