Call Center Customer Experience Specialist I

RCB Bank•Vinita, OK

1d•Onsite

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! Position is not remote, located onsite at branch support. Oklahoma locations: Claremore, Vinita Kansas Locations: Wichita, Winfield, Ark City At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone who can provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.

Requirements

Minimum of one year of customer service experience
High school diploma or GED
You have strong telephone, reading comprehension and communication skills, both verbal and written.
You possess strong customer service skills to assist customers with ease and communicate with professionalism and care.
You have strong analytical and problem-solving skills with the ability to make decisions independently.
You thrive in a fast-paced environment.
You can multitask while managing phone calls, chat sessions, emails, etc.
You possess solid typing skills
You care about your community and have a desire to be involved.

Nice To Haves

A drive to find positive solutions to customer and department situations
A strong client focus with excellent problem-solving and decision-making skills
Knowledge of various banking and cash management products and systems

Responsibilities

Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.