Call Center Customer Experience Specialist I

RCB Bank • OK

89d

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply). Internal Deadline: 10/14/2025. Position not remote, located onsite at branch location. Oklahoma locations: Claremore, Vinita. Kansas locations: Wichita, Winfield, Ark City.

Requirements

• One (1) year of customer service experience.
• High school diploma or GED required.

Nice To Haves

• Call Center experience preferred.
• Strong telephone, reading comprehension and communication skills, both verbal and written.
• Strong analytical and problem-solving skills with ability to make decisions independently.
• Knowledge of various banking and cash management products and systems.
• Ability to work in a fast-paced phone environment.
• Ability to multitask while taking phone calls, chat sessions, emails etc.
• Typing ability.
• Proficient in applicable computer systems (Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer).

Responsibilities

• Provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.
• Assist customers and branches needing technical assistance with all Bank related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.
• Work to achieve continued satisfaction and retention of existing customers by promoting and educating them relative to products that will further benefit their banking experience with RCB Bank.
• Navigate a computerized system of tracking, information gathering and/or troubleshooting while analyzing problems quickly, leading conversations toward logical conclusions and clearly defining solutions for customers.
• Perform duties such as Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets, ATM Checkcard Information, Stop Payments, Verify Funds, Transaction Research, Card Research, Check Orders, Disputes, Loan Payments and Payoffs, Fresh Start Agreements, Wire Transfers, New Account Information, Rewards Account Information and Qualifications, and Quote Interest Rates.
• Management can assign or reassign duties and responsibilities to this job at any time as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED