Call Center Coordinator (Part Time)

U.S. Physical Therapy•Lake Ronkonkoma, NY

38d

About The Position

Schedule: Monday and Friday 8am-630pm Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications. Route escalated calls to the appropriate department and personnel. Complete tasks surrounding the nature of the call and providing the highest level of patient care and support. Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Answer a high volume of calls

Requirements

High School Diploma or equivalent
Strong customer service skills; ability to diffuse client frustrations
Excellent interpersonal and communication skills
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills

Responsibilities

Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
Route escalated calls to the appropriate department and personnel.
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Answer a high volume of calls

Benefits

Competitive compensation package
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long-term disability insurance
Progressive Leadership Development Programs
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
And much more!