Call Center Collections Representative

MassMarkets • Addison, TX

97d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're looking for Collections Representatives who are persuasive, professional, and results-driven. Help customers resolve outstanding balances while maintaining a respectful and empathetic approach. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with debt collection laws and practices is a plus.
• Previous experience in collections or customer service preferred.

Responsibilities

• Contact customers regarding overdue accounts via phone and email.
• Negotiate payment arrangements and settlements.
• Update account information and payment statuses.
• Follow up on broken promises and missed payments.
• Adhere to compliance and regulatory standards.
• Maintain detailed records of all collection activities.
• Meet or exceed daily and monthly collection targets.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees