Call Center Collection Representative – Not Remote

Active/Balanced Healthcare Receivables LLC-posted 3 months ago
Full-time • Entry Level
Nashua, NH
51-100 employees
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At BHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security. Established in 2007 | Privately Owned | Excellent Regional & National Client Base.

  • Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements.
  • Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections.
  • Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information.
  • Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system.
  • Professional Communication - Leave compliant voicemail messages using mandated scripts.
  • Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws.
  • Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels.
  • Additional Duties - Support team objectives through various tasks as assigned by management.
  • Computer Proficiency - Ability to operate personal computers and office applications.
  • Training Completion - Must complete Basic Training and pass all required testing.
  • Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance.
  • Communication Excellence - Strong verbal and written communication skills.
  • Professional Demeanor - Ability to respond to questions tactfully and professionally.
  • Interpersonal Skills - Strong human relations abilities for consumer interactions.
  • Performance-Oriented - Ability to meet and maintain KPI performance levels.
  • Honest, authentic, and hardworking.
  • Professional and empathetic approach to consumer interactions.
  • Detail-oriented with strong organizational skills.
  • Team player with positive attitude.
  • Resilient and able to handle challenging conversations.
  • FREE Virtual Healthcare for you and your entire household through AllyHealth.
  • Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%).
  • Dental - Delta Dental ($2,000 annual coverage).
  • Vision - EyeMed coverage.
  • Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance.
  • Paid Birthday Off - celebrate your special day.
  • 3 Weeks PTO - accrued bi-weekly.
  • Paid Holidays.
  • 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately).
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