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This position is in Diep River, Cape Town at present and reports to a Team leader. You will be responsible for providing the required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements. You will also utilise the IT system accurately and ensure that all queries are answered effectively. You will also ensures the quality of service exceeds the customer's expectations and establish constructive relationships with our client base.