Call Center - Bilingual Spanish

Progressive • Cape Coral, FL

293d • $21 - $22 • Remote

About The Position

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training.

Requirements

• A minimum of two years relevant work experience.
• A minimum of two years post-secondary education.
• Fluent in Spanish and English (speak and read).

Responsibilities

• Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed