Call Center Bank Specialist

Meredith Village Savings Bank-posted 4 months ago
$20 - $24/Yr
Full-time • Entry Level
Hybrid • Keene, NH
Credit Intermediation and Related Activities
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We have an exciting opportunity for a Call Center Bank Specialist (CRC Specialist) to join our call center banking team. The successful applicant will have strong attention to detail, be able to multi-task in a fast-paced environment and enjoy building relationships. In this role, you will work closely with our internal and external customers providing best-in-class customer service. Hybrid working capabilities available!

  • Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat.
  • Responsible for identifying customer needs, clarifying information, answering questions and processing requests.
  • Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response.
  • 1 to 3 years related banking and customer service support experience preferred.
  • Ability to communicate professionally using various communication channels including telephone, email and online chat.
  • Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly.
  • Must be service focused and demonstrate the ability to maintain ongoing customer relationships.
  • Ability to maintain composure in challenging interpersonal situations.
  • Ability to learn quickly and apply an analytical thought process for problem solving.
  • Exceptional communication skills.
  • Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Generous retirement savings plan
  • Paid time off
  • Paid parental leave
  • Tuition reimbursement
  • Professional development
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