Call Center Associate

Artisprint • Orlando, FL

374d • $36,733 - $40,165

About The Position

The Call Center Associate at Artis Print serves as the first point of contact for clients, providing exceptional customer service and support. This role involves managing inbound and outbound calls, addressing customer inquiries, and ensuring high client satisfaction in a fast-paced environment.

Requirements

• Proficiency in using computer systems and office software for data entry and analysis.
• Strong typing skills with attention to detail for accurate record keeping.
• Excellent communication skills, both verbal and written, with a focus on client satisfaction.
• Ability to work effectively under pressure while managing multiple tasks.

Nice To Haves

• Multilingual abilities are a plus, especially in English and other languages.

Responsibilities

• Manage inbound and outbound calls efficiently while maintaining professionalism.
• Provide excellent client services by addressing inquiries and resolving issues promptly.
• Utilize computerized systems to log calls, track customer interactions, and analyze data for improved service delivery.
• Conduct outbound calling campaigns to follow up with clients or promote services.
• Maintain accurate records of customer interactions in the office database.
• Collaborate with team members to enhance overall customer experience.
• Assist multilingual clients by providing support in their preferred language when applicable.
• Continuously strive to improve service quality through feedback and performance analysis.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed