Call Center Associate-PT (Adams St)

Ascend Wellness Holdings•Springfield, IL

47d

About The Position

Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Part-Time Dispensary Associate for the Call Center! Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Do you have experience working with high volume calls in call center or office setting? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY! JOB SUMMARY The Call Center Associate reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service via phone, chat, or video. Part Time Dispensary Associate - Call Center works between 15-29 hours a week.

Requirements

High school diploma or general education degree (GED), associate degree or higher preferred
2+ years of experience in call center or contact center environment
Experience working with medical cannabis or healthcare organizations is preferred
Experience with call center trends and technology, such as Zendesk, Calendy, Zoom, etc.
Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Cannabis experience required
Must be at least 21 years of age
Exceptional customer service skills
Positive attitude, team player and strong work ethic
Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
Must be able to obtain and retain a Registered Agent Card issued by the state of operation
Must have excellent organization and time management skills
Must be focused and detail oriented
Must be able to communicate clearly and effectively

Responsibilities

Answer inbound calls, chats and schedule outbound video consultations for patients and customers
Stay up to date on call center trends, market trends and other industry specific developments
Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily
Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for service and assistance, and meet commitments