Call Center Associate

Staffmark Group•Pineville, LA

42d•$18

About The Position

Staffmark is looking for a professional and dependable Call Center Associate to join our team. In this role, you'll handle inbound customer calls, provide exceptional support, and assist with inquiries or issues in a calm, courteous, and solution-focused manner. This position requires excellent communication skills, attention to detail, and the ability to remain composed under pressure.

Requirements

High School Diploma or GED (required)
Minimum 1 year of customer service experience (retail, hospitality, or call center preferred)
Excellent verbal and written communication skills
Strong problem-solving abilities and professional demeanor under pressure
Reliable attendance and strong work ethic
Comfortable working both independently and as part of a team

Responsibilities

Answer inbound customer calls promptly and professionally
Provide accurate information, support, and solutions to customer inquiries
Maintain a positive and helpful attitude, even during challenging calls
Accurately document call details and follow up as needed
Collaborate with team members and supervisors to ensure excellent service
Adhere to company policies, procedures, and quality standards
Participate in an on-call rotation approximately once every 7 weeks

Benefits

Staffmark offers a comprehensive benefits package to support your health, financial goals, and work-life balance.
Benefits include medical, dental, and vision insurance, life insurance, short-term disability coverage, and a 401(k) retirement plan.
Employees also enjoy weekly pay every Friday, access to exclusive discounts, and referral bonus opportunities.

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