CALL CENTER ASSOCIATE

Von Maur/Dry Goods•Davenport, IA

22d•Onsite

About The Position

As an Call Center Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. In this dynamic environment, you have the opportunity to play a crucial role in ensuring satisfaction for our valued customers in either our credit or e-commerce departments. WHAT YOU’LL DO: Own the customer experience - greet callers sincerely, be friendly and thank every customer Collaborate with others inside and outside the department to resolve issues and make decisions Provide support to customers and store employees Investigate concerns and find solutions to customer problems Compose customer correspondence, enter data and maintain records Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

Responsibilities

Own the customer experience - greet callers sincerely, be friendly and thank every customer
Collaborate with others inside and outside the department to resolve issues and make decisions
Provide support to customers and store employees
Investigate concerns and find solutions to customer problems
Compose customer correspondence, enter data and maintain records
Be available to work day, evening, and weekend shifts, on-site in Davenport, IA