The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensures patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end. Call Center Specialists answer and document inbound calls. They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Call Center Specialists may be required to make outbound calls to follow up with patients and HCP offices.