Call Center Associate, Guest Experience Operations

Art and Wellness Enterprises•Bentonville, AR

10d•Onsite

About The Position

The Associate in the museum’s Call Center provides outstanding customer service by answering all incoming phone and email inquiries from museum members and guests, while also performing admission and membership sales-related activities. The Associate will respond to all inquiries promptly, professionally, and accurately. By answering questions, making reservations, describing museum programs and exhibitions, processing payments, and supporting the needs of our museum guests and 10,000+ member households, the Call Center Associate will enhance the reputation of the museum while ensuring each interaction exceeds the expectations of our guests and members. This Full-Time position includes weekends and evening hours and will be expected to support the Guest Experience Team on the floor when necessary.

Requirements

High School Diploma or GED and similar experience preferred.
Enthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic.
Excellent attendance and punctuality. This role includes evening and weekend hours.
Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
Ability to multi-task.
Ability to be a team player.
Ability to use good judgement.
Ability to recognize customer service concerns and address professionally.
Good command of general computer applications and basic math skills
Minimum 6+ months of experience in customer service or related industry preferred
Prior experience working with computerized cash register system and accurately balance a cash drawer preferred
Position requires working throughout Crystal Bridges and the Momentary spaces for prolonged periods of time.
This position requires standing, walking and climbing stairs, bending and stretching, and physical stamina to lift a minimum of 50 pounds unassisted.
Ability to stand and walk for a minimum of three hours without a break.
Position requires utilizing a computer for prolonged periods of time with good eye/hand coordination.
This position requires visual acuity to review written materials, observe large crowds, and provide detailed descriptions is required for this job.
Position requires individuals to work in galleries that may have flashing lights and loud noises.
Additionally, strong communication skills and ability to interact politely and effectively with a wide range of Momentary members, visitors, volunteers, and staff.
Museum communications devices (radios and earpiece speakers) will be utilized.
Position requires ongoing flexibility in work hours due to events, staffing needs and other factors.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.
In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Nice To Haves

Associate degree from an accredited institute of higher learning preferred.

Responsibilities

Provide excellent customer service to all guests
Interact directly with museum guests and members via telephone and email and in-person
Relay information about current and future exhibitions, events and programs to members and museum guests
Become proficient with Tessitura software program used for ticketing and tracking of guest and member transactions
Process reservations and sales for exhibition admission, programs and/or memberships to inquiring guests
Assist guests with ticket options and suggest suitable solutions
Ensure all guest inquiries are responded to within one day
Keep informed on new and current information regarding museum products, policies, as well as software and ticketing systems
Assist Guest Experience Operations Manager and Supervisors to research and respond to guest service issues.
Maintain an organized work environment and ensure that all relevant materials and resources are available during work hours
Assist with Guest Experience Operations oriented tasks as requested
Ability to track, compile and research Call Center data for necessary reporting purposes.
Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
Report to work punctually, dressed in a clean, pressed, approved uniform and fully prepared for each scheduled shift.
Perform all other departmental duties as assigned within the scope of responsibility and skills required for the job.