Call Center Agent

Citarella-posted 8 months ago
$21 - $23/Yr
Full-time • Entry Level
Food and Beverage Retailers
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Led by dynamic owner Joe Gurrera and his commitment to superior quality, Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we're driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

  • Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
  • Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
  • Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
  • Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
  • Print warehouse labels and signage as required, ensuring accuracy and proper handling.
  • Log and route all incoming calls, documenting relevant information for reference and follow-up.
  • Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.
  • Strong verbal and written communication skills, with the ability to effectively convey information.
  • Proficient in computer systems and software.
  • High level of attention to detail, ensuring accuracy in all interactions and tasks.
  • Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.
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