Call Center Agent

Bryn Mawr Dermatology-posted about 1 year ago

$39,520 - $45,760/Yr

Full-time • Entry Level

Chesterbrook, PA

Ambulatory Health Care Services

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The Call Center Agent plays a crucial role in managing patient communications and scheduling within a dermatology practice. This position focuses on providing exceptional customer service to patients, vendors, and insurance companies while ensuring efficient appointment scheduling and insurance verification.

Schedule patient appointments and obtain accurate demographic information.
Provide patients with necessary information to prepare for their appointment.
Verify Medical Insurance in preparation for patient appointment.
Verify Referral and Authorizations for appointments if applicable.
Handle patient inquiries regarding the services offered within the practice.
Provide patient-focused service utilizing exceptional interpersonal and rapport building skills.
Answer and direct calls to other departments as needed.
Use sound judgment in handling calls, escalating when appropriate.
Complete other scheduling tasks as requested.

One (1)+ year experience in a medical setting, dermatology practice preferred.
High School or GED required.
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a 'call center' environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Strong communication skills, both written and verbal.

401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

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