Call Center Agent

Progistics Distribution • Henderson, NV

381d • $32,968 - $35,360

About The Position

The Call Center Agent position at Fragile Pak involves engaging with customers through both inbound and outbound calls to coordinate and schedule deliveries. The role emphasizes maintaining a positive rapport with customers while addressing their inquiries and concerns, ensuring a high level of customer satisfaction. This is a full-time, in-person role based in Henderson, NV, requiring effective communication and problem-solving skills.

Requirements

• High school diploma or equivalent; some college education may be preferred.
• Excellent verbal communication skills with a clear and pleasant phone voice.
• Strong interpersonal and active listening skills.
• Ability to follow scripts and guidelines while adding a personal touch to conversations.
• Basic computer skills for data entry and navigating call center software.
• Patience, resilience, and the ability to handle rejection positively.
• Adaptability to different campaigns and products/services.
• Previous experience in a call center or customer service role is a plus.

Nice To Haves

• Experience in a call center or customer service role is a plus.

Responsibilities

• Place outbound calls and accept inbound calls from customers to coordinate/schedule deliveries.
• Introduce yourself and the purpose of the call professionally and courteously.
• Maintain a friendly and engaging tone throughout the conversation.
• Address customer questions, objections, and concerns.
• Collect and record accurate information from customers, including contact details.
• Maintain a positive and professional rapport with customers.
• Handle customer inquiries, complaints, or requests with empathy and problem-solving skills.
• Escalate complex issues to supervisors or relevant departments as needed.
• Maintain thorough and up-to-date records of each customer interaction, including outcomes and next steps.
• Efficiently manage call handling time to maximize productivity and meet performance targets.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED