4X10 Call Center Agent (4-Days, 40hrs./wk)

OneMCI•Killeen, TX

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a skilled communicator with a passion for helping others? We’re hiring Call Center Agents to support inbound inquiries, technical troubleshooting, and back-office processing for top-tier commercial and public sector clients. Whether you're just starting out or bringing years of experience, we offer a dynamic environment where your contributions make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Minimum age: 18+
High school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with Windows OS and general computer navigation
Dependable, punctual, and organized
Problem-solving mindset with a customer-first attitude
Ability to work independently and as part of a team
Comfortable in a fast-paced, high-volume environment

Nice To Haves

1+ year experience in customer service, tech support, sales, or admin roles
Previous experience in a contact center or government-related environment

Responsibilities

Deliver exceptional customer experiences via phone, email, and chat
Resolve product and service-related questions with empathy and accuracy
Troubleshoot basic technical issues using internal tools and resources
Maintain detailed records of customer interactions and service outcomes
Collaborate across departments to ensure timely issue resolution
Uphold client-specific protocols and compliance standards
Protect sensitive customer data with discretion and care
Continuously improve through training and feedback

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.